(604) 462-0222  |  Mon - Fri 9:00AM-2:00PM

Frequently Asked Questions

 

Where do you deliver?

We deliver throughout the Vancouver and the Lower Mainland of British Columbia.

How often do you deliver?

We deliver 6 days a week (Monday – Saturday). Each client has one and/or two scheduled delivery days per week.

What if I need an item outside of my scheduled delivery day?

Being a family-run small business, we are big enough to deliver and small enough to care. We do our absolute best to accommodate our clients and their special orders.

How do I place an order?

Orders can be placed by telephone, fax or email, whatever is easiest for you! Visit our ORDER INFORMATION page for more info.

When do I have to have my order in by?

For the next scheduled delivery day, your order must be received by 12 noon. Visit our ORDER INFORMATION page for more info.

What happens if I get I receive a product that I’m not happy with?

We pride ourselves on delivery the freshest, highest quality products. On the odd occasion where there has been a compromise on quality, we stand behind our product and make it right. Visit our ORDER INFORMATION page for more info.

What time of day will I receive my order?

We schedule our deliveries according to root efficiency (we try to be mindful of our environmental impact) while balancing it with client needs.  Most orders will be delivered between 6am-2pm. Visit our ORDER INFORMATION page for more info.

How can I pay my invoice?

We accept Visa, Mastercard, and company cheque with credit application. Visit our ORDER INFORMATION page for more info.

If there’s a product I want to order that you don’t carry, can you get it for me?

We focus on delivering local, all natural dairy and specialty foods. If you have a new product you’d like us to check out, please let us know! We want to know what you need. If you know the supplier, have them submit a NEW PRODUCT SUBMISSION.

Do you do home delivery?

No. Although we started in home delivery, we now focus on supplying quality dairy and specialty foods to the best grocers and cafes in the Lower Mainland.

I want to become a supplier! I have an awesome local, all natural and/or organic product I want you to carry. What do I do?

Great! Please send us NEW PRODUCT SUBMISSION here. We look forward to learning about it.