Order Information

Order Basics

• Telephone orders are taken Monday – Friday
• Email, voicemail or fax orders can be submitted on weekends
• Orders must be submitted by 10AM PST for next-day delivery, on Monday – Saturday
• Submit your orders by:
  > Telephone 604-462-0222
  > Fax 604-462-0420
  > Email orders@deansmilkman.com

Next Day Delivery

Orders placed by 12 NOON PACIFIC TIME will be delivered the next scheduled business day. We do not deliver on Christmas day and statutory Holidays. Some exceptions apply.

Office Hours

Monday – Friday from 9am-2pm
Office is open to take orders on most stat holidays except for Christmas Day, Boxing Day, Good Friday and Remembrance Day.
Contact the office with general inquiries, billing and payment information.

Payment Options

We accept Visa and Mastercard and company cheque with credit application. Contact us during office hours (see above) for assistance.

Claims

If you have a concern with product quality or freshness, claims must be reported within two business days of receipt of goods. How to submit a claim:

• Send an email to orders@deansmilkman.com
• Subject line: Claim for invoice #XXXXXX
• Include product brand, product name, and description of your concern, product expiry

Truck Delivery

Deliveries are scheduled between 7:00AM – 5:00PM on Monday through Saturday. Routes are dictated by maximum efficiency. Please note that Dean’s does not book delivery appointments. Delivery parameters are discussed upon opening an account.